Terms & Conditions

CAPTAINCYBERCHAMP.COM

Terms and Conditions

Operated by Hackersjack Inc.

Effective Date: 23/03/2026    |    Last Updated: [25/03/2026

Operated by: Hackersjack Inc.

Website: www.captaincyberchamp.com

Contact: supportl@captaincyberchamp.com

Contents

1. Definitions

In these Terms and Conditions, the following words and phrases have the meanings set out below:

2. Acceptance of Terms

By accessing or using this Website in any way, including browsing, creating an account, or placing an Order, you confirm that:

•        You have read, understood, and agree to be bound by these Terms.

•        You are at least 18 years of age, or if you are between 13 and 18, you have the permission of a parent or legal guardian who agrees to these Terms on your behalf.

•        You have the legal capacity to enter into a binding contract.

•        You are not prohibited by any applicable law from using this Website.

These Terms form a legally binding agreement between you and Hackersjack Inc. If you do not agree to these Terms, you must not use this Website.

These Terms should be read together with our Privacy Policy, Returns Policy, and Shipping Policy, all of which are incorporated into these Terms by reference. In the event of any conflict between these Terms and those policies on matters of purchase, the specific policy terms shall take precedence.

3. About Us and Our Products

Captaincyberchamp.com is a merchandise store operated by Hackersjack Inc., the creators of KinderCyber, an educational entertainment brand featuring Capt. CyberChamp and the KinderCyber team. Our Website is primarily designed for parents and adults purchasing merchandise for children.

3.1 Product Descriptions

We make every reasonable effort to ensure that product descriptions, images, and specifications on our Website are accurate and up to date. However, we do not warrant that product descriptions are error-free, complete, or current. If a product you receive is materially different from its description on our Website, your remedy is governed by our Returns Policy.

Product images are for illustrative purposes only. Colours and details may vary slightly due to screen display settings, print calibration, and manufacturing variation. Minor variations of this kind do not constitute a defect.

3.2 Product Availability

All products are offered subject to availability. We reserve the right to limit the quantity of any product available for purchase and to discontinue any product at any time without notice. In the event that a product you have ordered becomes unavailable after your Order has been placed, we will contact you to offer an alternative product, store credit, or a full refund.

3.3 Print-on-Demand Products

The majority of our physical merchandise is produced through a print-on-demand model, meaning items are manufactured specifically in response to individual orders. This affects processing times, return eligibility, and customisation options, as set out in our Shipping Policy and Returns Policy respectively.

4. Account Registration

You may browse and purchase from our Website as a guest. However, creating an account allows you to track orders, save delivery addresses, and manage your purchase history.

4.1 Account Requirements

To create an account you must:

•        Be at least 18 years of age.

•        Provide accurate, current, and complete information during registration.

•        Maintain the accuracy of your account information by updating it as necessary.

•        Keep your password confidential and not share it with any third party.

4.2 Account Security

You are responsible for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at support@captaincyberchamp.com and change your password. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

4.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time without notice if we believe you have violated these Terms, engaged in fraudulent activity, or used the Website in a manner that could harm us or other users. If your account is terminated for cause, any outstanding Orders may be cancelled at our discretion. You may close your account at any time by contacting support@captaincyberchamp.com.

5. Placing an Order

5.1 How Orders Are Formed

When you place an Order on our Website, you are making an offer to purchase the selected products at the listed price, subject to these Terms. Your Order is not confirmed until you receive an Order Confirmation email from us. Receipt of an Order Confirmation email constitutes our acceptance of your offer and the formation of a binding Contract between you and us.

We reserve the right to decline any Order for any reason, including but not limited to:

•        The product being out of stock or discontinued.

•        An error in the listed price or description.

•        Suspected fraudulent or unauthorised activity.

•        A failure of payment authorisation.

If we are unable to accept your Order, we will notify you by email and provide a full refund of any payment taken.

5.2 Order Accuracy

It is your responsibility to review your Order carefully before confirming payment, including the product selected, size or variant, quantity, and delivery address. We are not responsible for errors in Orders that result from information provided incorrectly by you. Please refer to our Returns Policy and Shipping Policy for your options if you have made an error.

5.3 Order Confirmation

Once your Order is accepted, we will send an Order Confirmation email to the address you provided at checkout. This email will include your order number, a summary of the items ordered, the price paid, and your delivery address. Please retain this email as it constitutes your proof of purchase.

5.4 Order Amendments

Because our orders are processed quickly through our print-on-demand fulfilment network, we may not be able to amend an Order after it has been placed. If you need to make a change, contact us immediately at support@captaincyberchamp.com quoting your order number. We will do our best to accommodate changes before your order enters production, but cannot guarantee this.

6. Pricing and Payment

6.1 Prices

All prices displayed on the Website are in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of any applicable Goods and Services Tax (GST) where required by Australian law. Prices do not include shipping costs, which are calculated and displayed at checkout before you confirm payment.

We reserve the right to change prices at any time without notice. The price applicable to your Order is the price displayed on the Website at the time your Order is placed and confirmed.

6.2 Pricing Errors

In the event of a pricing error on the Website, we reserve the right to cancel any Orders placed at the incorrect price and issue a full refund. We will notify you as soon as practicable if this situation arises. We are not obliged to honour Orders placed at an incorrect price.

6.3 Payment Methods

We accept the following payment methods:

All payments are processed through secure, PCI-DSS compliant payment systems. Your full card details are never stored by us.

6.4 Currency and Conversion

While our prices are displayed in AUD, international customers may be charged in their local currency by their bank or payment provider. Any currency conversion costs or international transaction fees are charged by your bank or payment provider and are not within our control.

6.5 Taxes and Duties

International customers are responsible for any import duties, customs fees, or local taxes applicable in their country of residence. These are not included in our prices or shipping fees. Please refer to our Shipping Policy for further information.

7. Order Cancellation

7.1 Cancellation by You

Because our print-on-demand products enter production shortly after an Order is placed, our ability to cancel an Order is limited. If you wish to cancel, contact us immediately at support@captaincyberchamp.com quoting your order number. We will do our best to cancel before production begins, but cannot guarantee cancellation once an order has entered the fulfilment queue.

If your Order has not entered production, we will cancel it and issue a full refund. If production has already commenced, cancellation may not be possible and the order will be fulfilled in accordance with these Terms.

7.2 Statutory Right of Withdrawal (EU and UK Customers)

If you are located in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of receiving your goods, without giving any reason. Our Returns Policy extends this window to 30 days. This right does not apply to custom-made or personalised goods, including print-on-demand merchandise, in accordance with applicable consumer law.

To exercise your right of withdrawal, notify us at support@captaincyberchamp.com before the withdrawal period expires. We will provide instructions for returning the goods. A refund will be issued within 14 days of receiving the returned goods or proof of return, whichever is earlier.

7.3 Cancellation by Us

We reserve the right to cancel any Order at any time for legitimate business reasons including stock unavailability, pricing errors, suspected fraud, or technical issues. In all cases where we cancel an Order, a full refund will be issued to the original payment method within 5 to 10 business days.

8. Delivery

Delivery of your Order is governed by our Shipping Policy, which is incorporated into these Terms by reference. Key terms include:

•        Delivery timeframes are estimates only and are not guaranteed.

•        Risk of loss passes to you upon delivery of the goods to the address you provided.

•        Title to goods passes to you upon receipt of full payment.

•        We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, and natural events.

•        It is your responsibility to provide a correct and complete delivery address. We are not liable for failed delivery resulting from an incorrect address provided by you.

For full delivery terms, please read our Shipping Policy at captaincyberchamp.com/shipping.

9. Returns and Refunds

Returns and refunds are governed by our Returns and Refunds Policy, which is incorporated into these Terms by reference. Key terms include:

•        We offer a 30-day returns window from the date of delivery for eligible items.

•        Print-on-demand items are non-returnable unless faulty, damaged, or incorrectly supplied.

•        Digital products are non-refundable once downloaded or accessed.

•        Items must be unused, unwashed, and in original condition to be eligible for return.

•        Nothing in our Returns Policy limits your statutory consumer rights under applicable law.

For full returns terms, please read our Returns and Refunds Policy at captaincyberchamp.com/returns.

10. Intellectual Property

10.1 Our Intellectual Property

All content on this Website, including but not limited to text, images, logos, character designs, illustrations, animations, audio, video, software, product designs, and the KinderCyber and Capt. CyberChamp brand and all associated characters, are the exclusive property of Hackersjack Inc. or its licensors and are protected by Australian and international intellectual property laws including copyright, trademark, and design rights.

The following are registered or common law trademarks of Hackersjack Inc.:

10.2 Permitted Use

You may access and use the Website for personal, non-commercial purposes only. You are permitted to:

•        Browse the Website and its content for personal information purposes.

•        Share links to our Website on social media for non-commercial purposes.

•        Print or save a copy of these Terms, our Privacy Policy, our Returns Policy, and our Shipping Policy for your personal records.

10.3 Prohibited Use of Our Intellectual Property

You must not, without our prior written permission:

•        Copy, reproduce, distribute, publish, display, transmit, or create derivative works from any content on this Website.

•        Use our trademarks, logos, character names, or brand assets for any commercial or non-commercial purpose.

•        Remove or alter any copyright, trademark, or other proprietary notices from any content.

•        Use any content from this Website in a manner that implies endorsement by us of any product, service, or organisation.

•        Use our intellectual property in connection with any product or service that is not authorised by us.

Requests for licensing our intellectual property should be directed to legal@captaincyberchamp.com.

10.4 User Content

Where you submit content to us such as product reviews, social media posts tagging our brand, or photographs of our products, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute that content in connection with our business and marketing activities, unless you tell us otherwise. Please see Section 12 for full user content terms.

11. Acceptable Use of the Website

You agree to use this Website only for lawful purposes and in a manner consistent with these Terms. You must not:

•        Use the Website in any way that violates any applicable local, national, or international law or regulation.

•        Use the Website to transmit unsolicited commercial communications (spam).

•        Attempt to gain unauthorised access to any part of the Website, server, or database.

•        Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.

•        Conduct any denial-of-service attack or distributed denial-of-service attack against the Website.

•        Scrape, crawl, or use any automated means to collect data from the Website without our express written permission.

•        Use the Website to transmit any content that is defamatory, offensive, discriminatory, harassing, or otherwise objectionable.

•        Impersonate any person or entity or misrepresent your affiliation with any person or entity.

•        Use the Website for any fraudulent purpose, including submitting false returns or chargeback claims.

•        Attempt to circumvent any security, access control, or technical protection measures on the Website.

We reserve the right to restrict or terminate your access to the Website at any time if we reasonably believe you have violated any of the above or any other provision of these Terms.

12. User Content

Our Website may allow you to submit content such as product reviews and ratings. The following terms apply to any content you submit.

12.1 Your Responsibility for Content

You are solely responsible for any content you submit to our Website or tag us in on social media. By submitting content, you represent and warrant that:

•        You own the content or have all necessary rights and permissions to submit it.

•        The content does not infringe the intellectual property rights of any third party.

•        The content is not defamatory, obscene, offensive, hateful, discriminatory, or otherwise unlawful.

•        The content does not contain personal information about third parties without their consent.

12.2 Our Rights Over User Content

By submitting content to our Website or tagging us in social media posts featuring our products, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, display, and distribute that content for promotional and business purposes. This includes use on our Website, social media channels, email marketing, and advertising. You may withdraw this licence at any time by contacting legal@captaincyberchamp.com.

12.3 Moderation

We reserve the right to remove, edit, or decline to display any user-submitted content at our sole discretion, including content that violates these Terms or that we consider inappropriate, inaccurate, or not in the best interests of our brand or community. We do not guarantee that all submitted content will be published.

13. Third-Party Links and Services

Our Website may contain links to third-party websites and services including our YouTube channel, social media pages, payment providers, and shipping carriers. These links are provided for your convenience and do not constitute an endorsement of those websites or their content.

We have no control over the content, privacy practices, or availability of third-party websites. We are not responsible for any loss or damage that may arise from your use of them. We encourage you to read the terms and privacy policies of any third-party site you visit.

Our Website uses third-party services including payment processors and print-on-demand fulfilment providers. Your use of those services may be subject to their own terms and conditions in addition to these Terms.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law:

•        The Website and its content are provided on an 'as is' and 'as available' basis without any warranties of any kind, express or implied.

•        We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

•        We do not warrant that the content on the Website is accurate, complete, current, or reliable.

•        We make no warranty that the Website will meet your specific requirements.

Nothing in this section excludes any implied conditions or warranties that cannot be excluded under applicable law, including guarantees under the Australian Consumer Law.

15. Limitation of Liability

15.1 Exclusion of Certain Types of Loss

To the fullest extent permitted by applicable law, we exclude all liability for:

•        Loss of income, profit, revenue, business, contracts, anticipated savings, or goodwill.

•        Loss of data or corruption of data.

•        Indirect, consequential, special, incidental, or punitive loss or damage of any kind.

•        Any loss or damage arising from your reliance on information or content on the Website.

•        Any loss or damage arising from your use of, or inability to use, the Website.

15.2 Cap on Liability

Where we cannot exclude liability entirely, our total liability to you in connection with any Order or claim arising from your use of the Website shall not exceed the total amount paid by you for the specific Order giving rise to the claim.

15.3 Australian Consumer Law

If you are a consumer in Australia, nothing in these Terms affects your rights under the Australian Consumer Law. In particular, our goods and services come with guarantees that cannot be excluded. If a major failure occurs, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss. If a failure does not amount to a major failure, you are entitled to have the problem remedied within a reasonable time or, if we fail to do so, to obtain a refund for the reduction in value of the goods.

15.4 Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from any cause beyond our reasonable control, including acts of God, fire, flood, earthquake, pandemic, war, terrorism, government action, labour disputes, or failure of third-party suppliers or carriers. We will notify you as soon as practicable in such circumstances and take all reasonable steps to minimise the impact on your Order.

16. Indemnification

You agree to indemnify, defend, and hold harmless Hackersjack Inc. and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

•        Your use of or access to the Website.

•        Your violation of any provision of these Terms.

•        Your violation of any applicable law or the rights of any third party.

•        Any content you submit to the Website.

This indemnification obligation survives termination of your use of the Website and these Terms.

17. Privacy

Your privacy is important to us. The collection and use of personal information through this Website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using this Website, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of your personal information as described therein.

Our Privacy Policy is available at captaincyberchamp.com/privacy.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [INSERT STATE], Australia. Subject to Section 18.3 below, you agree to submit to the exclusive jurisdiction of the courts of [INSERT STATE], Australia for the resolution of any dispute arising from these Terms or your use of the Website.

18.2 International Customers

If you are accessing the Website from outside Australia, you acknowledge that these Terms are governed by Australian law. However, this does not affect any mandatory consumer protection rights you have under the law of your country of residence that cannot be excluded by choice of law.

18.3 Dispute Resolution Process

We encourage you to contact us in the first instance to resolve any dispute informally. Most issues can be resolved quickly by contacting our support team at support@captaincyberchamp.com.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before commencing formal legal proceedings. If mediation is unsuccessful, either party may pursue their rights through the relevant court system.

18.4 Consumer Dispute Resolution Bodies

Depending on your location, you may also have access to the following free dispute resolution services:

19. Changes to These Terms

We reserve the right to update or amend these Terms at any time. When we make changes, we will:

•        Update the 'Last Updated' date at the top of this page.

•        Post a notice on the Website homepage for material changes.

•        Where required by law, notify registered customers by email before changes take effect.

Your continued use of the Website after any changes take effect constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using the Website. We recommend you review these Terms periodically.

Previous versions of these Terms are available upon request from legal@captaincyberchamp.com.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and us in relation to your use of the Website and supersede all prior agreements, representations, and understandings between the parties relating to the same subject matter.

20.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term shall be effective unless made in writing and signed by an authorised representative of Hackersjack Inc.

20.4 Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate, successor, or acquirer of our business without your consent, provided that the assignee agrees to be bound by these Terms.

20.5 No Partnership or Agency

Nothing in these Terms shall create or imply any partnership, joint venture, agency, franchise, or employment relationship between you and us. You have no authority to bind us in any way.

20.6 Notices

Any notices required to be given under these Terms shall be in writing and delivered by email. Notices to us should be sent to legal@captaincyberchamp.com. Notices to you will be sent to the email address registered in your account. Notice is deemed given on the business day following the day the email is sent, provided no delivery failure notification is received.

20.7 Language

These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Document Control

(c) 2026 Hackersjack Inc.  |  captaincyberchamp.com  |  legal@captaincyberchamp.com

These Terms and Conditions were last reviewed [03/25/2026]. The current version is always available at captaincyberchamp.com/terms. This document does not constitute legal advice. Hackersjack Inc. recommends review by a qualified commercial solicitor admitted in your jurisdiction prior to publication.