CAPTAINCYBERCHAMP.COM

Shipping Policy

Operated by Hackersjack Inc.

Shipping questions? Contact us: support@captaincyberchamp.com

Contents

1. How Our Shipping Works

Most KinderCyber merchandise is produced through a print-on-demand model, meaning your item is manufactured specifically for you after you place your order. This allows us to offer a wide range of products without holding stock, and ensures every item is freshly made.

Here is how a typical order moves from purchase to your door:

2. Order Processing Times

Processing time is the period between when you place your order and when it is dispatched from our fulfilment centre. This includes production of your item.

Processing times are based on business days, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next business day.

During peak periods including Christmas, Black Friday, school holidays, and promotional sales, processing times may be extended by 2 to 5 additional business days. We will publish notices on our Website when extended processing times apply.

3. Domestic Shipping (Australia)

We ship to all addresses within Australia including metropolitan, regional, rural, and remote locations. Delivery to remote areas may take longer than the standard estimates shown below.

Delivery to PO Boxes, Parcel Lockers, and Australia Post facilities is available for standard shipping. Express shipping to PO Boxes may not be available in all areas.

Delivery to remote and regional areas including Northern Territory, outback Queensland, and offshore islands may take up to 15 business days on standard shipping.

4. International Shipping

We ship to most countries worldwide. If your country is not available as a shipping destination at checkout, please contact us at support@captaincyberchamp.com and we will do our best to assist.

5. Estimated Delivery Timeframes

The total time from order to delivery is your processing time plus your shipping time. The following examples give a guide to expected total delivery times under normal conditions:

All timeframes are estimates in business days and are not guaranteed. Actual delivery may be faster or slower depending on carrier performance, customs, and other factors outside our control.

6. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address, the weight and dimensions of your order, and your chosen shipping method. You will see the exact shipping cost before confirming payment.

6.1 Free Shipping

We offer free standard shipping on qualifying orders. The minimum spend threshold is shown at checkout and may vary during promotional periods. Free shipping applies to standard shipping only and is available to selected destinations. Express shipping is not included in free shipping offers.

6.2 Standard and Express Shipping Rates

Shipping rates vary by destination and order weight. Current rates are displayed at checkout. As a general guide:

Note: Shipping rates are subject to change. The rate displayed at checkout at the time of purchase is the rate you will be charged. Rates above are indicative only and should be filled in with your actual carrier rates.

6.3 Multiple Items in One Order

Where possible, we ship multiple items in a single parcel to reduce shipping costs and packaging waste. However, because our products are fulfilled by different production partners, some orders may arrive in separate parcels. If your order ships in multiple parcels you will receive a separate tracking number for each.

6.4 Shipping Insurance

All orders are covered by our standard lost-in-transit policy described in Section 11. We do not charge a separate insurance fee. For high-value orders, additional insurance may be available at checkout.

7. Order Tracking

All orders include tracking at no additional cost. Once your order is dispatched, you will receive a shipment confirmation email containing:

•        Your order number for reference.

•        A tracking number for your parcel.

•        A link to the carrier's tracking page where you can follow your parcel's progress in real time.

Tracking updates may take up to 24 hours to appear after your dispatch confirmation email is sent, as the carrier needs to scan your parcel into their network.

7.1 Tracking for International Orders

International tracking is available for all orders to major destinations. Tracking detail may be reduced once a parcel crosses into the destination country and is handed to the local postal network. In some countries, end-to-end tracking is not available. We will advise you at checkout if tracking is limited for your destination.

8. Customs, Duties, and Taxes

8.1 Who Is Responsible for Customs Charges

The recipient of the order is responsible for all customs duties, import taxes, and related fees charged by the destination country. These are entirely separate from our shipping fees and are collected by your country's customs authority, not by us.

Common examples of charges that may apply include:

•        Import duty or tariff on goods entering the country.

•        Value Added Tax (VAT) in the UK and EU.

•        Goods and Services Tax (GST) in New Zealand.

•        Customs handling or processing fees charged by the carrier.

8.2 How to Find Out What Charges May Apply

We recommend checking with your local customs authority or postal service before ordering if you are concerned about potential import costs. Useful resources include:

•        United Kingdom: gov.uk/goods-sent-from-abroad

•        European Union: ec.europa.eu/taxation_customs

•        New Zealand: customs.govt.nz

•        United States: cbp.gov

8.3 Refused or Abandoned Parcels

If a parcel is refused at customs or abandoned by the recipient due to unpaid duties, the parcel may be returned to us or destroyed by the carrier. We are not responsible for customs charges that lead to a parcel being held, returned, or destroyed. In these circumstances, we will not issue a refund for the original order unless the parcel is successfully returned to us in original condition, in which case we will refund the item price only, not original shipping costs.

8.4 Customs Declarations

We are required by law to accurately declare the contents and value of all international parcels on customs documentation. We do not under-declare values or mark parcels as gifts to avoid customs charges. Requests to do so cannot be accommodated.

9. Delivery Attempts and Undeliverable Parcels

9.1 Failed Delivery Attempts

If a delivery attempt is unsuccessful because no one is available to receive the parcel, the carrier will typically:

•        Leave a card or notification with instructions for redelivery or collection.

•        Attempt redelivery on a subsequent business day (depending on carrier policy).

•        Hold the parcel at a local depot, post office, or collection point for a specified period.

It is your responsibility to arrange redelivery or collection within the timeframe specified by the carrier. Parcels that are not collected within the holding period may be returned to us.

9.2 Returned Parcels

If a parcel is returned to us because it could not be delivered, we will contact you by email to arrange one of the following:

•        Reshipment of your order at a new shipping fee charged to you.

•        A refund of the item price only, with original shipping costs deducted.

We will hold returned parcels for 30 days from the date of return. If we do not hear from you within this period, we will issue a store credit for the item value.

9.3 Safe Drop

Some carriers offer a safe drop option where parcels are left in a safe location at your address without a signature. If your parcel is marked as delivered but you have not received it, please check any safe areas around your property before contacting us. Once a parcel is marked as delivered by the carrier, we are unable to accept responsibility for parcels that have been stolen after delivery.

10. Incorrect Delivery Addresses

It is your responsibility to ensure your delivery address is entered correctly at checkout. Please double-check your address, including postcode and country, before confirming your order.

10.1 Address Corrections Before Dispatch

If you notice an error in your delivery address after placing your order, contact us immediately at support@captaincyberchamp.com with your order number and the correct address. We will do our best to update your address before your order is dispatched. Because our orders move quickly through the fulfilment process, we cannot guarantee address changes after an order is placed.

10.2 Address Errors After Dispatch

Once a parcel has been dispatched, we are unable to redirect it. If a parcel is delivered to an incorrect address due to an error made by the customer at checkout, we are not responsible for the loss of that order. In these circumstances we will do our best to assist but cannot guarantee a resolution.

If a parcel is undeliverable due to an incorrect address and is returned to us, we will contact you to arrange reshipment at your cost or issue a partial refund as described in Section 9.

10.3 Address Changes

If you need to change your delivery address for a future order, please update your address in your account before placing the order. Saved addresses in your account do not automatically update pending orders.

11. Shipping Delays

We make every effort to dispatch orders promptly and work with reliable carriers to deliver your order on time. However, some delays are outside our control.

11.1 Circumstances Outside Our Control

Delays may occur due to:

•        High volume periods including Christmas, Easter, and school holidays.

•        Extreme weather events, natural disasters, or industrial action affecting carriers.

•        Customs delays and inspections for international orders.

•        Public holidays in Australia or in the destination country.

•        Carrier network disruptions or technical issues.

•        Pandemic-related restrictions or border closures.

We are not liable for delays caused by circumstances outside our reasonable control. Where a delay is expected to significantly exceed our standard delivery estimates, we will communicate this on our Website and by email to affected customers where possible.

11.2 When to Contact Us About a Delay

If your order has not arrived within the following timeframes from your dispatch confirmation email, please contact us:

Please include your order number and tracking number when contacting us about a delay. We will investigate with the carrier and provide you with an update within 2 business days.

11.3 Lost in Transit

If a parcel is confirmed lost by the carrier, we will dispatch a replacement order or issue a full refund at your preference. Lost in transit claims must be raised within 60 days of your dispatch confirmation date. After this period we are unable to lodge a claim with the carrier.

12. Digital Products

Some products in our store are delivered digitally, including printable activity sheets, digital art files, and digital music downloads. The following terms apply to digital product delivery.

13. Contact Us

Our customer support team is here to help with any shipping questions, tracking issues, or delivery concerns. We aim to respond to all shipping enquiries within 2 business days.

When contacting us about your order, please always include your order number. This helps us find your order quickly and resolve your query without delay.

(c) 2026 Hackersjack Inc.  |  captaincyberchamp.com  |  support@captaincyberchamp.com

This policy was last reviewed [03/25/2026]. The current version is always available at captaincyberchamp.com/shipping.